1. Overview
This Shipping Policy explains how RIVOX processes and delivers orders within Australia.
We aim to dispatch and deliver orders as efficiently as possible, however delivery times are estimates only and may vary depending on product availability, destination, courier performance and other external factors.
2. Order Processing
Orders are usually processed after payment has been successfully received and cleared.
We aim to process orders within a reasonable time, but processing times may vary depending on:
- stock availability
- order volume
- public holidays
- supplier lead times
- verification of payment or order details
- product type or delivery requirements
If there is a significant delay with your order, we will try to contact you using the details provided at checkout.
3. Shipping Areas
RIVOX currently ships to addresses within Australia unless otherwise stated on the product page or at checkout.
Some products or delivery options may not be available to certain regional, remote or restricted locations.
If we cannot ship to your address after an order is placed, we will contact you to discuss alternative options.
4. Delivery Timeframes
Estimated delivery timeframes may vary depending on the product and destination.
Delivery times shown on our website, in product pages, at checkout or in email communications are estimates only and are not guaranteed.
Delivery may take longer due to:
- courier delays
- supplier delays
- stock shortages
- public holidays
- weather events
- customs, port or freight congestion
- regional or remote delivery limitations
- events outside our reasonable control
RIVOX is not liable for shipping delays caused by third-party carriers or other external factors outside our reasonable control.
5. Split Shipments
Where an order contains multiple items, RIVOX may ship items separately if needed.
This may happen where items are stored in different locations, supplied by different sources, or available at different times.
6. Shipping Costs
Shipping costs, if applicable, will usually be shown at checkout or otherwise communicated before your order is finalised.
Any free shipping offer, if provided, is subject to the terms stated at the time of the offer and may exclude certain products, oversized items or remote areas.
7. Delivery Address
Customers are responsible for ensuring that the delivery address, contact details and any access instructions provided at checkout are accurate and complete.
RIVOX is not responsible for delays, failed delivery, loss or additional charges caused by incorrect or incomplete shipping information supplied by the customer.
If an order is returned to us or a delivery surcharge is charged because of incorrect details, re-delivery fees may apply.
8. Delivery Attempts and Failed Delivery
If a delivery cannot be completed due to failed delivery attempts, refusal to accept delivery, inaccessible premises, or incorrect address details, the customer may be responsible for:
- re-delivery fees
- storage fees
- return shipping charges
- any additional carrier charges
If an item is returned to us after a failed delivery, any refund or re-shipment will be handled at our discretion and subject to our other policies and applicable law.
9. Authority to Leave
If you authorise a delivery to be left unattended, the product will be left at your risk.
Once the carrier confirms delivery to the nominated address or safe place, RIVOX is not responsible for theft, loss or damage occurring after delivery, to the extent permitted by law.
10. Inspection on Delivery
Customers should inspect delivered items as soon as reasonably possible after receipt.
If an item arrives damaged, incorrect, incomplete or appears to have been tampered with, please contact info@rivox.com.au as soon as possible and provide:
- your order number
- a description of the issue
- clear photos of the packaging and item
- any other relevant information
Prompt reporting helps us assess the issue and work with the carrier or supplier where needed.
11. Risk and Ownership
Risk in the goods passes to the customer upon delivery to the nominated address, or upon collection if the customer collects the item.
Ownership of goods remains with RIVOX until full payment has been received and cleared.
12. Delays Outside Our Control
RIVOX is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including but not limited to:
- courier disruptions
- supplier issues
- severe weather
- industrial action
- system outages
- customs or freight delays
- government action
- force majeure events
Where possible, we will try to provide updates, but we do not guarantee uninterrupted or time-specific delivery.
13. Large, Heavy or Special Items
Some electric scooters, e-bikes, batteries or oversized items may require special handling, special carriers, additional transit time, or additional delivery charges.
Certain products may also require assembly, inspection or packaging preparation before dispatch.
If special delivery arrangements are required, we may contact the customer after the order is placed.
14. Pre-Orders and Backorders
If a product is sold on a pre-order or backorder basis, estimated dispatch or delivery dates are approximate only.
Unexpected supplier, freight or customs delays may affect pre-order and backorder timeframes.
By placing a pre-order or backorder, the customer acknowledges that delivery may take longer than standard in-stock orders.
15. Pickup
If pickup is offered, collection details will be provided after the order is confirmed and ready.
Customers must not attend for pickup until they have received confirmation from RIVOX.
Valid identification and proof of purchase may be required at collection.
16. Contact Us
If you have questions about shipping, delivery or order status, please contact:
RIVOX
Website: https://rivox.com.au/
Email: info@rivox.com.au