1. Overview
RIVOX respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, place an order, request support, or otherwise interact with us.
By using our website or providing your information to us, you agree to this Privacy Policy.
2. What Information We May Collect
We may collect personal information such as:
- your name
- email address
- phone number
- billing and delivery address
- order and transaction details
- payment-related information
- warranty, repair, return or support request details
- communications you send to us
- photos, videos or other evidence you provide for warranty or support purposes
- technical data such as IP address, browser type, device information and website usage data
We only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Information
We may collect personal information when you:
- visit our website
- place an order
- contact us by email or contact form
- subscribe to marketing or updates
- request support, warranty, repair, return or refund assistance
- participate in promotions, surveys or other website features
- interact with cookies, analytics or similar technologies on our website
We may also receive information from payment providers, shipping providers, service providers or other third parties involved in processing your order or supporting our business.
4. Why We Collect Your Information
We may collect, use and hold your personal information to:
- provide products and services to you
- process and fulfil orders
- arrange delivery
- provide customer service and after-sales support
- manage warranty, repair, return and refund requests
- communicate with you about your order or enquiry
- improve our products, services and website
- detect fraud, security issues or misuse
- comply with legal obligations
- send marketing communications where permitted by law or where you have consented
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
RIVOX does not usually store full payment card details on its own systems. Payment information is generally handled by secure third-party payment processors in accordance with their own privacy and security practices.
6. Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools and similar technologies to:
- operate and improve the website
- remember user preferences
- measure traffic and performance
- understand how visitors use the website
- support advertising or remarketing activities
You can usually control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Marketing Communications
If you subscribe to updates or otherwise agree to receive marketing communications, we may send you emails or other messages about products, offers, promotions or updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link or by contacting us at info@rivox.com.au.
We will not send marketing communications where prohibited by law.
8. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for our business operations, including:
- payment service providers
- delivery and logistics providers
- website hosting providers
- IT and software providers
- customer support, repair or warranty service providers
- manufacturers or upstream suppliers where needed for warranty or technical assessment
- professional advisers such as accountants, lawyers or insurers
- government, regulatory or law enforcement authorities where required by law
We do not sell personal information to third parties.
9. Overseas Disclosure
Some of our service providers, software providers, manufacturers or upstream suppliers may be located outside Australia.
As a result, your personal information may be disclosed to overseas recipients where reasonably necessary to process orders, provide support, assess warranty issues or operate our business.
By dealing with RIVOX, you acknowledge that some overseas disclosures may occur.
10. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
You are responsible for keeping your own devices, passwords and account details secure.
11. Access and Correction
You may request access to the personal information we hold about you, and you may ask us to correct inaccurate, incomplete or outdated information.
To make a request, please contact us at info@rivox.com.au.
We may need to verify your identity before processing your request.
12. Retention of Information
We may keep personal information for as long as reasonably necessary to:
- provide products or services
- manage warranty, support or returns matters
- comply with legal, accounting or tax obligations
- resolve disputes
- enforce our agreements and policies
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it where appropriate.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites or services. You should review their privacy policies separately.
14. Children’s Privacy
Our website is not intended for children to provide personal information without parental or guardian involvement.
If we become aware that we have collected personal information from a child inappropriately, we will take reasonable steps to remove it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on our website and will take effect from the date shown at the top of the policy.
16. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or how your personal information is handled, please contact:
RIVOX
Website: https://rivox.com.au/
Email: info@rivox.com.au