1. General Information Only
The information on this website is provided for general information purposes only.
While RIVOX aims to keep product information, specifications, compatibility notes, safety guidance and legal-use information reasonably accurate and up to date, we do not guarantee that all information on this website is complete, current or suitable for every customer, location or intended use.
Customers should make their own enquiries before purchasing or using any product.
2. No Legal Advice
Nothing on this website, in our product descriptions, support material, emails, social media content or other communications is intended to be legal advice.
Laws relating to electric scooters, electric bikes, road use, registration, power limits, speed limits, helmet use, age restrictions and permitted riding areas may vary between States, Territories and local authorities, and may change over time.
Customers are responsible for checking the laws and regulations that apply to their own location and intended use before purchasing, registering or riding any product.
3. Product Use and Road Legality
Some products sold by RIVOX may be suitable only for limited, private, off-road, recreational or restricted use unless expressly stated otherwise.
Unless a product listing clearly states that a product is compliant for a specific public-use purpose, customers must not assume that a product can legally be used on public roads, footpaths, bike lanes, shared paths, parks or other public areas.
Where a product is described as:
- off-road only,
- private property use only,
- not road legal, or
- subject to local restrictions,
the customer acknowledges that the product may be restricted or prohibited from public use in Victoria and other Australian jurisdictions.
4. Buyer Responsibility
The customer is solely responsible for:
- checking whether a product is legal for their intended use,
- complying with applicable road, transport and safety laws,
- using the product only in lawful areas,
- using appropriate protective equipment,
- maintaining the product properly, and
- ensuring that any other rider or user of the product also uses it lawfully and safely.
RIVOX is not responsible for fines, penalties, vehicle seizure, registration issues, impoundment, infringement notices, or any other consequences arising from unlawful or improper use of a product after purchase.
5. Product Specifications and Performance
Any specifications, measurements, speed figures, range figures, power ratings, climbing ability, battery life, charging times or performance estimates shown on this website are provided as general guidance only.
Actual results may vary depending on factors including rider weight, terrain, weather, tyre pressure, riding style, maintenance, battery condition, road surface and usage conditions.
Customers must not rely on approximate performance figures as a guarantee of real-world results.
6. Product Images and Display
Product images, colours, finishes and visual representations on this website are for general illustration only.
Actual products, accessories, finishes and included components may vary slightly from images shown.
7. Installation, Repairs and Modifications
Customers must follow all instructions, manuals, warnings and safety guidance provided with the product.
Unauthorised modification, derestriction, rewiring, disassembly, tuning, controller changes, battery changes, charger substitution, speed unlocking or other tampering may:
- make the product unsafe,
- void warranty support,
- affect insurance,
- breach local laws, and
- increase the risk of fire, injury, loss or damage.
RIVOX accepts no responsibility for loss, damage, injury or legal consequences arising from unauthorised modification or improper repair.
8. Battery and Charging Warning
Lithium battery products must be handled with care.
Customers must use approved charging methods and must not use damaged chargers, damaged batteries, incompatible accessories, or unsafe charging practices.
Improper charging, storage, water exposure, impact damage, overheating, puncture or misuse may cause battery failure, fire, injury, property damage or death.
Customers must stop using the product immediately if they notice overheating, swelling, smoke, burning smell, sparks, leakage or visible battery damage.
9. Third-Party Information
This website may contain references to manufacturers, suppliers, third-party specifications, compatibility information or external resources.
RIVOX does not guarantee the accuracy, completeness or continued availability of third-party information and is not responsible for any loss arising from reliance on that information.
10. Limitation of Reliance
To the maximum extent permitted by law, customers agree that they do not rely solely on website content, marketing statements or general descriptions when determining whether a product is suitable, lawful or fit for their particular purpose.
Customers should contact RIVOX before purchase if they need clarification about a product’s intended use, restrictions or suitability.
11. Australian Consumer Law
Nothing in this Disclaimer is intended to exclude, restrict or modify any rights or remedies that cannot be excluded under the Australian Consumer Law.
12. Contact Us
If you have questions about a product, its intended use, or any restriction stated on our website, please contact:
RIVOX
Website: https://rivox.com.au/
Email: info@rivox.com.au